Shipping policy
Shipping Overview
At CANNA AMS MIKE, we're committed to delivering authentic Korean beauty products to your doorstep as quickly and safely as possible. All orders are carefully packaged to ensure your products arrive in perfect condition.
Processing Time
- Standard Processing: 4-7 business days
- During Sales/Promotions: 5-8 business days
- Pre-order Items: 7-14 business days (specified on product page)
Orders placed after 2:00 PM (EET) or on weekends/holidays will begin processing the next business day.
Shipping Rates & Delivery Times
Within Greece
- Standard Shipping: €3.50 (4-7 business days)
- FREE Shipping: On orders over €50
European Union Countries
- Standard Shipping: €9.50 (7-14 business days)
- Express Shipping (FedEx): €50.00 (3-5 business days)
- FREE Shipping: On orders over €75 (standard shipping only)
Note: Delivery times are estimates and do not include processing time.
Shipping Carriers
We partner with reliable carriers to ensure safe delivery:
- Greece: Taxydromiki
- EU Standard: National Postal Services
- EU Express: FedEx
Order Tracking
Once your order ships, you'll receive:
- Confirmation email with tracking number
- Direct link to track your package
- Estimated delivery date
Track your order anytime by:
- Using the tracking link in your shipping confirmation email
- Logging into your account on our website
- Contacting us at menidi@gmail.com with your order number
Customs, Duties & Taxes
For EU Customers
- No additional customs fees or duties
- All prices include applicable VAT
- Seamless delivery across all EU member states
Shipping Restrictions
We Ship To:
- All European Union countries
- Greece (domestic)
We Cannot Ship:
- Outside the European Union
- Aerosols or pressurized containers
- Certain restricted beauty ingredients to specific countries
- To freight forwarders without prior arrangement
We only ship within the EU to ensure fast delivery and avoid customs complications.
Important Shipping Information
Package Security
- All orders are shipped with tracking
- Signature may be required for high-value orders
- We are not responsible for packages confirmed as delivered
Korean Product Specifics
- Products ship directly from our warehouse in Greece
- All products are genuine and sealed
- Expiration dates are printed in Korean format (YY.MM.DD)
- Some items may have Korean-only packaging
During Peak Seasons
- Expect 2-3 additional days during sales and holidays
- Korean holidays may affect pre-order items
- December shipping may experience delays
Delivery Issues
Incorrect Address
- Please double-check your shipping address before ordering
- We cannot be responsible for orders sent to incorrect addresses
- Address changes can only be made within 2 hours of placing order
Failed Delivery Attempts
- Carriers typically attempt delivery 2-3 times
- Packages may be held at local postal facility
- Unclaimed packages will be returned to us
- You're responsible for return shipping costs and restocking fees
Lost or Damaged Packages
- Contact us immediately at menidi@gmail.com
- Provide order number and description of issue
- Include photos if package is damaged
- We'll file a claim with the carrier
- Resolution typically takes 5-10 business days
Special Shipping Options
Gift Orders
- Gift wrapping available for €3.00
- Personal message cards available
- Prices removed from packing slips upon request
Bulk Orders
- Contact us for special rates on orders over €500
- Wholesale shipping options available
Express Processing
- Need it faster? Select EU Express Shipping with FedEx for guaranteed 2-3 day delivery
- Express orders processed with priority
- Orders may be prioritized for €5.00 if placed before 12:00 PM (EET)
Eco-Friendly Packaging
We care about the environment:
- Recyclable packaging materials
- Minimal use of plastic
- Reusable K-beauty themed packaging on special orders
- Carbon-neutral shipping options available
Contact Us
Questions about shipping?
CANNA AMS MIKE
Email: menidi@gmail.com
Address: Parnithos 1, 13673 Acharnes, Greece
Customer Service Hours: Monday-Friday, 9:00 AM - 6:00 PM (EET)
Note: Shipping times and rates are subject to change. This policy was last updated on 08.06.2025. Please check this page for the most current information.