Contact
Contact Us
We'd love to hear from you! Whether you have questions about products, need skincare advice, or just want to chat about K-beauty, we're here to help.
Get in Touch
📧 Email Us
menidi@gmail.com
We typically respond within 24 hours during business days
📞 Call Us
+30 210 247 8479
Available during business hours for immediate assistance
📍 Visit Our Office
Hanok.gr
Parnithos 1
136 73 Acharnes
Greece
Please note: We are an online store. This is our business address for official correspondence.
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM (EET)
Saturday: 10:00 AM - 2:00 PM (EET)
Sunday: Closed
During Greek public holidays, we may have modified hours. Check our social media for updates.
Response Times
- Email inquiries: Within 24 hours on business days
- Urgent matters: Please call during business hours
- Weekend inquiries: We'll respond on the next business day
- Order issues: Priority response within 12 hours
Contact Form
[PLACEHOLDER: Add your Shopify contact form here]
Please include in your message:
- Your order number (if applicable)
- Specific product questions
- Your skin type/concerns for personalized recommendations
Frequently Contacted For
🛍️ Order Support
- Order status and tracking
- Shipping inquiries
- Returns and refunds
- Payment issues
💄 Product Questions
- Authenticity verification
- Ingredient inquiries
- Product recommendations
- Usage instructions
🌟 K-Beauty Consultation
- Routine building
- Skin type analysis
- Product compatibility
- Seasonal skincare adjustments
Other Ways to Connect
+30 6978093035
For quick questions and order updates
📧 For Business Inquiries
partnerships@hanok.gr
Wholesale, collaborations, and B2B inquiries
📮 Returns Address
Hanok.gr Returns
Parnithos 1
136 73 Acharnes
Greece
Please request return authorization first
Before You Contact Us
You might find instant answers in our:
- [FAQ Section] - Common questions answered
- [Shipping Policy] - Delivery times and rates
- [Return Policy] - Return process and conditions
- [Product Guides] - How to use K-beauty products
Customer Service Commitment
At Hanok.gr, we believe in:
- Quick Responses: We value your time
- Personalized Help: Every customer is unique
- Expert Advice: Backed by years of K-beauty knowledge
- Friendly Service: We're here to help, not just sell
Language Support
We can assist you in:
- 🇬🇷 Greek
- 🇬🇧 English
- 🇺🇦 Ukrainian
- 🇷🇺 Russian
Emergency Skin Reactions
If you experience any adverse reaction to a product:
- Stop using the product immediately
- Take photos of the reaction
- Contact us urgently at menidi@gmail.com with "URGENT: Reaction" in subject
- Seek medical attention if severe
We take all adverse reactions seriously and will respond within 2 hours during business hours.
We Look Forward to Hearing From You!
Whether you're new to K-beauty or a seasoned enthusiast, we're here to support your skincare journey. Don't hesitate to reach out – we love connecting with our customers!
The Hanok.gr Team 💜