Refund policy
Return Policy Overview
We offer a 7-day return window from the date you receive your order. Due to the personal nature of beauty and skincare products, we maintain strict return guidelines to ensure product safety and hygiene for all customers.
Return Eligibility
To qualify for a return, items must be:
- Returned within 7 days of delivery
- Unopened and unused (sealed products only)
- In original packaging with all seals intact
- With all original tags and labels attached
- Accompanied by receipt or proof of purchase
How to Initiate a Return
- Contact us at menidi@gmail.com within 7 days of receiving your order
- Include your order number and reason for return
- Wait for return approval and shipping label
- Ship your item to: Parnithos 1, 13673 Acharnes, Greece
Important: Items returned without prior authorization will not be accepted.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:
- Any opened or used products
- Products with broken seals or removed plastic wrap
- Sheet masks and single-use items
- Products missing original packaging
- Sample sizes and trial products
- Sale/clearance items
- Gift cards
- Products past their expiration date
Questions about a specific item? Contact us at menidi@gmail.com
Damaged or Incorrect Items
Received a damaged, defective, or incorrect item? We'll make it right!
- Inspect your order immediately upon arrival
- Contact us within 24 hours with photos of the issue
- Keep all original packaging and damaged items
- We'll arrange a replacement or full refund at no cost to you
Exchanges
For the fastest service, we recommend:
- Returning your original item for a refund
- Placing a new order for your desired item
This ensures you receive your new item as quickly as possible and helps maintain product freshness.
Refund Process
Timeline:
- Inspection: 2-3 business days after we receive your return
- Approval notification: Via email once inspection is complete
- Refund processing: 5-10 business days to your original payment method
- Bank processing: Additional 3-5 business days (varies by institution)
If you haven't received your refund within 15 business days of approval, please contact us.
Important Notes for K-Beauty Products
- Allergic reactions: If you experience an allergic reaction, stop use immediately and contact us with photos. We may make exceptions to our policy on a case-by-case basis.
- Authenticity guarantee: All our products are 100% authentic, sourced directly from Korean manufacturers
- Expiration dates: Check product expiration dates upon receipt. Report any concerns within 24 hours.
European Union Customers
In accordance with EU consumer law, customers shipping to the European Union enjoy a 14-day cooling-off period. You may cancel or return your order within 14 days of receipt for any reason. However, opened beauty products cannot be returned for hygiene reasons.
Contact Us
Email: menidi@gmail.com
Return Address: Parnithos 1, 13673 Acharnes, Greece
We understand that finding the right skincare routine is personal. While our return policy is strict for hygiene reasons, we're here to help you make the best choices. Contact us for product recommendations or concerns!